Frequently Asked Questions
Everything you need to know about our handmade Northampton footwear.
Where are Crown Northampton products made?
All our footwear is handcrafted to order in our own factory located in Northampton, England, the historical home of British shoemaking.
How long will it take to receive my order?
As our products are made-to-order to ensure the highest quality and reduce waste, please allow 4-6 weeks for production before your items are shipped.
What is your return policy for made-to-order items?
We accept returns within 28 days of delivery, provided the items are in unworn, resalable condition with all original packaging. Custom bespoke orders may be subject to different terms.
Do you offer international shipping?
Yes, we ship worldwide using premium courier services. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How do I ensure I choose the correct size?
We provide a comprehensive size guide on each product page. Our footwear generally follows traditional UK sizing; if you are between sizes, we recommend contacting our support team for a personalized fitting consultation.
Can my Crown Northampton shoes be resoled?
Yes, many of our collections are designed with longevity in mind and can be resoled by a professional cobbler, extending the life of your investment for years to come.